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Instruction on the right of withdrawal for consumers

Right of revocation

Consumer is any natural person who concludes a legal transaction for purposes, predominantly be attributed neither to their commercial nor their self-employed activity.


You have the right to cancel this contract within 14 days without giving reasons. The revocation period is fourteen days from the date on which you or a third party nominated by you, which is not the carrier, have taken the goods in possession. To apply your right of cancellation, you must inform us by means of a unambiguous statement (e.g. a letter sent by mail, fax or email) of your decision to withdraw this agreement. You can use the attached model withdrawal form, which is however not required. To comply with the revocation period it is sufficient that you submit the notice of the right of withdrawal before the withdrawal deadline.

Consequences of the withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, and – only inside Germany – including the costs of delivery (with the exception of the additional costs arising from the fact that you have chosen a different method of delivery than that one of cheapest standard offered by us), and repay immediately latest within fourteen days from the date on which the notification has been received through your cancellation of this contract with us. For this redemption, we use the same method of payment that you used in the original transaction, unless you expressly agreed otherwise; in any case you will be charged fees because of this repayment. We may withhold reimbursement until we have received back the goods again or until you have demonstrated that you have returned the goods, depending on whichever is the earlier date. You have to return the goods promptly and in any case no later than fourteen days from the date on which you inform us about the revocation of this agreement. The deadline is met, if you send the goods before the expiration of the period of fourteen days.

You bear the direct cost of returning the goods.
You just have to pay for any diminished value of the goods, if this loss of value is due to handling the goods in a way that is not necessary to ascertain the nature, characteristics and functioning of it.

Model withdrawal form

(If you want to withdraw from the contract, please fill out this form and send it back.)


Dr. Berndsen GmbH
Wasserstrasse 25
D-59423 Unna
Fax: +49 (0)2303 89886
E-Mail: service@drberndsen.com

I hereby revoke the contract concluded by me
on the purchase of the following goods / on the provision of the following services (*)
Ordered on / received on (*)  
Name of the consumer  
Address of the consumer  
Signature of the consumer
(only for communication on paper)
Place, date  
(*) Unzutreffendes streichen.

Exclusion or premature lapse of the right of withdrawal

The right of withdrawal does not apply to contracts

  • for the supply of goods which are not prefabricated and the production of which is an individual choice or decision by the consumer or which are clearly tailored to the personal needs of the consumer;
  • the supply of goods that can spoil quickly or whose expiration date has passed quickly;
  • the supply of alcoholic beverages, which the price has been agreed in the contract, that can be delivered at the earliest 30 days after the conclusion of the contract, however, and their current value of fluctuations in the market depends, on which the trader has no influence;
  • for the supply of newspapers, periodicals or magazines with the exception of subscription revenues.

The right of withdrawal expires prematurely in contracts

  • for the supply of sealed goods which are not suitable for reasons of health or hygiene to return if their seal was removed after delivery;
  • for the delivery of goods, if these have been inseparably combined with other goods after delivery due to their nature
  • for the supply of audio or video recordings or computer software in a sealed package, if the seal has been removed after the delivery.


The arrangements referred to in this section “Returns” are not a precondition for the effective exercise of the right of withdrawal according the section “Instruction on the right of withdrawal for consumers”.

Customers are requested before returning to report the return of the seller ([woocommerce_de_disclaimer_address_data]) to announce the return. In this way, they allow the seller the fastest possible assignment of the products.

Customers are asked to send the goods as a prepaid package back to the seller and keep the mailing receipt. The seller will refund the cost of postage to the customer to request in advance, unless they are borne by the buyer himself.

Customers are advised to avoid damage or contamination of the product. The goods should be returnedpreferably in original packaging with all accessories to the seller. If the original packing is no longer in the possession of the buyer, other suitable packaging should be used to ensure sufficient protection against damage during transport and to avoid any damage claims due to damage resulting from inadequate packaging.

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