Instructions on withdrawal and withdrawal form
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. In the case of multiple goods ordered in one order and delivered separately, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us
Wasserstr. 25
59423 Unna
Germany
Phone: +49 2303 89991
Email: service@drberndsen.de
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the form on this page, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
When the right of withdrawal does not apply
The right of withdrawal does not apply to the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
This applies to the FaceFormer. As a medical device used in the mouth, it can only be taken back as long as the original packaging is unopened. Please therefore check before opening that you have received the correct model.
Separate rules apply to seminars: a booking can be cancelled up to two months before the seminar starts for a fee of 50 euros, but not after that. For details, please see our General Terms and Conditions.
Withdrawal form
Fill in the form to declare your withdrawal. You can also write to us informally by email to service@drberndsen.de or by post. We will confirm receipt by email.
Withdrawal by post or email
You can also copy the following text and send it to us by post or email. Use of this model is not obligatory.
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ______________________
Ordered on: ____________ Received on: ____________
Name of consumer(s): ______________________
Address of consumer(s): ______________________
Signature of consumer(s) (only if this form is notified on paper): ______________________
Date: ____________
Information on deadlines and legal consequences can be found in our General Terms and Conditions. For the return itself, please use the returns form.
