Right of Withdrawal
Withdrawal Policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, take physical possession of the goods. In the case of multiple goods ordered in one order and delivered separately, the period runs from the day on which you, or a third party other than the carrier and indicated by you, take physical possession of the last good.
To exercise your right of withdrawal, you must inform us
Dr. Berndsen GmbH
Wasserstr. 25
59423 Unna
Germany
Phone: 49 2303-89991
Email: service@drberndsen.de
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use our withdrawal form for this purpose, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery. This applies to the FaceFormer: as a medical device for use in the mouth, it can only be taken back as long as the original packaging remains unopened.
Declare your withdrawal online now
Consumers are entitled to the statutory right of withdrawal as described in the withdrawal policy. No voluntary right of withdrawal is granted to businesses (entrepreneurs).
Returns
Physical products
Returns are accepted within 14 days. The customer is responsible for return shipping.
The FaceFormer is a medical device for use in the mouth and, for reasons of health protection and hygiene, is delivered shrink-wrapped and sealed. Pursuant to § 312g Abs. 2 Nr. 3 BGB (Section 312g(2) No. 3 of the German Civil Code), the right of withdrawal does not apply if the seal has been removed after delivery. As long as the seal is intact, you can withdraw from the purchase of the item like any other.
Digital content. The statutory fourteen-day right of withdrawal applies to digital content, such as webinar recordings. It expires prematurely if you have expressly consented to us beginning performance before the end of the withdrawal period and have at the same time acknowledged that you lose your right of withdrawal once performance begins.
Online coaching sessions, webinars and seminars. In these cases, the right of withdrawal expires once we have fully performed the service and you expressly consented, before performance began, to us beginning before the end of the withdrawal period and acknowledged that you lose your right of withdrawal upon full performance. If we have only partially performed the service, you owe a proportionate amount for the part already provided.
Seminar cancellation
Irrespective of your statutory right of withdrawal, we grant you the following cancellation option: up to two months before the start of the seminar, you may cancel for a processing fee of €50. After that, we retain the seminar fee. This is because at that point we have to make binding bookings for room allocations and catering at the seminar hotel; these costs are incurred regardless of whether you attend.
In both cases, you remain entitled to prove that we have incurred no loss or a significantly lower loss; the amount retained will then be reduced accordingly. Rebooking to a later date is possible subject to availability.
Your statutory right of withdrawal remains unaffected by this. If you withdraw within the withdrawal period, you will incur no costs.
